We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

• Enter any of our competitions, contests, sweepstakes, and surveys
• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, social media, or on any similar technologies
• When you mention us on social media

We may collect, hold, use and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• To provide you with our platform’s core features and services
• To enable you to customize or personalise your experience of our website
• To contact and communicate with you
• For analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
• For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
• To run competitions, sweepstakes, and/or offer additional benefits to you
• To comply with our legal obligations and resolve any disputes that we may have
• For security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use
• For technical assessment, including to operate and improve our app, associated applications, and associated social media platforms
  We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, Our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.

Security of Your Personal Information

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring you do not make your personal information publicly available via our platform.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information such as an email address when contacting us about a specific enquiry, we may retain this information for the duration of your enquiry remaining open as well as for our own records so we may effectively address similar enquiries in future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

Ace Learning Plus Limited works with children from the age of 5, however, we do not collect any personal information about children and our products and services are not aimed directly at them.